Terms and Conditions

1. What you're booking, and with whom

CheTransfer offers private transfers to and from Buenos Aires terminals — Ezeiza and Aeroparque airports, Buquebus, Colonia Express, Retiro and the Cruise Port— door to door, at a fixed price agreed in advance.

We also offer an hourly service: a driver at your disposal from an address in the City of Buenos Aires (section 11).

The service is provided by an independent driver. CheTransfer sets the price, takes your booking, assigns it to a licensed driver and runs the platform, acting as an intermediary between you and the driver.

By confirming your booking you accept these terms. The version in force on the day you booked is the one that applies.

CheTransfer is the trade name under which Julio Federico Alvarez operates (Argentine tax ID, CUIT, 20-29157380-1), with registered address at Chascomús 5165 (1440), Ciudad Autónoma de Buenos Aires, Argentina.

2. Your booking

You book on our website, with the minimum notice the booking form shows.

What you tell us has to be accurate: how many people are traveling, what luggage they carry, your flight if you're flying in, and the address. The vehicle and the price are based on that. If something doesn't match on the day, the luggage and changes sections below apply.

The booking is made by the person traveling —if several people are traveling, by one of them—, with their own name, email and phone number: those are what your driver uses to find you.

When you book, you get an email with your booking code and a personal link. That email says we've received your booking and are looking for your driver: it is not yet the confirmation of your transfer. From that link you can see your booking, change the time or cancel it. The link works until 30 days after your trip. Don't share it: anyone who has it can manage your booking.

Your transfer is confirmed when a driver accepts it, and that's when you get another email with their name, photo, car and license plate. If that driver later can't make it, we find another one and you get an email with the new driver's details.

If we can't find a driver, we'll let you know by email and the booking is cancelled, at no cost. If you booked more than 24 hours in advance, you'll get that email no later than 24 hours before your trip.

All times —in your booking, in these terms and in our emails— are Buenos Aires time.

Language. All the drivers we work with speak English. If you chose another language, we take it into account when assigning your trip, but we can't guarantee it.

3. The price

It's fixed, per vehicle rather than per passenger, and in US dollars. You see the full amount before you confirm, and that's what you pay.

It includes tolls, taxes, parking and the free waiting time in section 7. There is no night surcharge and no meter.

It may include, and if so you'll see it before you confirm:

• a surcharge for booking less than 24 hours in advance;
• a surcharge for traveling on certain dates, such as Christmas or New Year's;
• any extras you request, such as child seats.

The price is locked in when you book. If our rates change later, your booking doesn't. If the price changed between the moment you saw it and the moment you confirmed, we'll show you the new one and ask you to confirm again.

The only things that can add to it on the day are the ones you ask for at the time: extra waiting (section 7), an extra drop-off or a stop (section 10), luggage you didn't declare (section 9) or, with the hourly service, extra hours (section 11).

4. Payment

You pay your driver at the end of the ride. Nothing is charged in advance.

• In cash, in US dollars, euros or Brazilian reais. The price in euros and reais is shown in your confirmation email —or in the latest one, if your booking changed— and on your booking page, and it's fixed, just like the price in dollars.
• In Argentine pesos, at the official selling rate published that day by Banco de la Nación Argentina, the bank you'll find at the airports.

Extra waiting time, if you ask for it, is paid before setting off.

5. Changing your booking

You change the time yourself, from the link in your email, up to 12 hours before your trip. The price is recalculated for the new date under the same rules as when you booked: it may go up or down, and if it goes up we show you before you confirm. If a driver is already assigned, we ask them to confirm the new time; if they can't make it, we assign another one.

Less than 12 hours before, the trip goes ahead as booked, or you cancel it. If all you need is to leave a little later, message your driver: if it fits their schedule, they'll adjust it.

The address, passengers and luggage —and, with the hourly service, the hours— are changed by us, until your driver sets off to pick you up: contact us. The same goes for the airport or terminal, extras such as a child seat, and the flight number when the time stays the same.

• The price is recalculated for the trip as it ends up —the new destination, vehicle and extras—, at the rates that applied when you booked. If it goes up, we confirm it with you before making the change; if it goes down, you pay less.
• If the change no longer fits the vehicle —more people, more bags, or a child seat, which a Sedan doesn't carry—, the trip moves to the right vehicle, at its price.
• If you already have a driver and they can do the new trip, they stay on it. If they can't, we find another one.
• We email you the trip as it now stands.

Once your driver is on the way, the trip goes to the booked destination; anywhere else is an extra destination (section 10).

6. Cancelling

You can cancel at any time, free of charge, until you get in the car: from the link in your email or by contacting us. Since we don't charge upfront, there's nothing to refund.

Please cancel as soon as you know you won't be traveling. If you don't cancel and don't show up, the trip is closed as a no-show (section 8).

If the airline cancels or changes your flight, the 12-hour limit for changing your trip doesn't apply. Contact us: we'll check it and move your trip to the new flight, even if it's on another day or at another airport.

• The price is recalculated for the new date and airport. If the new date carries a surcharge —Christmas, for example— it applies; if the old date had one and the new one doesn't, it's removed.
• The short-notice surcharge stays as it was: if your booking didn't have it, it isn't added, and if it did, it stays.
• Since this can happen at short notice —even while you're in the air—, we don't wait for you to confirm the price: we email you the new price and the previous one. If you don't agree, you can cancel free of charge, as always.
• If you already have a driver, we ask them to confirm the new time; if they can't make it, we find another one.

7. Waiting time

With the hourly service there's no free waiting time: your hours start at the booked time (section 11).

Your driver waits for you free of charge:

• 60 minutes when we pick you up at Ezeiza or Aeroparque;
• 30 minutes when we pick you up at Buquebus, Colonia Express, Retiro or the Cruise Port;
• 20 minutes when we pick you up in the city to take you to any terminal.

It counts from whichever is later: the pickup time you chose or your flight's actual landing. If you're flying in, your driver tracks your flight:

• if it's delayed, they wait for you from the moment it lands, at no extra cost;
• if it's early, they wait for you at the time you chose.

That's why it's worth choosing a pickup time with room for immigration, bags and customs: booking with a margin never works against you.

There's no grace period after those minutes.

Extra waiting. If you need your driver to wait longer, ask them before the free waiting time runs out.

• It's charged in completed 15-minute blocks: nothing before 15 minutes, one block at 15, two at 30.
• The maximum is an extra half hour.
• The price of each block depends on the vehicle, and you see it when you book.
• You pay it to your driver in cash, before setting off.

If you're arriving by boat —ferry or cruise ship— or by bus, we can't track it the way we track a flight: you need to tell us about the delay.

• If you know it's running late, message your driver as soon as you find out. We move your pickup time and the free waiting time counts from the new time, at no cost. If your driver can't make the new time, we find another one; if we can't find anyone, we'll let you know and the booking is cancelled, at no cost.
• If you just need a few more minutes when you arrive, that's extra waiting time.
• If you don't let us know, your driver will leave when the free waiting time runs out (section 8).

8. If we can't find you

If you're not there at pickup time, your driver will message you and call you. Keep your phone on and connected.

If the free waiting time runs out and your driver hasn't found you or been able to reach you, they'll leave and the trip is closed as a no-show. There's no replacement car.

If you got in touch with your driver and told them you're on your way out, they'll wait for you until the free waiting time runs out. If you need more time, ask them for extra waiting time (section 7).

9. Luggage, children and things that aren't suitcases

Luggage. Your vehicle is chosen based on what you declared. If you bring more on the day:

• if it fits in the car, you pay the driver in cash the difference with the vehicle you should have booked;
• if it doesn't, whatever doesn't fit travels in a taxi you pay for.

Things that aren't suitcases —a stroller, a folding wheelchair, a musical instrument, sports gear— add it to the notes when you book, with a description: your driver reads them before accepting the trip. Skis, snowboards and bicycles have their own option in the booking form.

No pets, except guide or assistance dogs accompanying a person with a disability.

We don't offer wheelchair-accessible vehicles, because none of the vehicles we work with is equipped for it. A folding wheelchair that goes in the trunk, with the person seated in the car, is fine: declare it as described above.

Child seats are requested when you book —an infant seat or a booster— and have a price you see when you book. There's one per booking. A child in a car seat counts as a passenger, and at least one adult without a seat has to travel. Your driver will have it installed.

10. Stops and extra drop-offs

With the hourly service, stops are part of your hours (section 11).

They aren't part of the trip you booked, but your driver may accept them. You pay for them in cash, to the driver.

An extra drop-off, besides the one you booked —for example, if you share the car with someone and you need to be dropped off in two places— is charged by how far it takes the driver from your booked destination:

• Up to 3 km: US$ 15.
• 3 to 5 km: US$ 20.
• 5 to 10 km: US$ 30.
• Over 10 km, or outside the city: to be agreed with the driver.

A stop on the way —shopping, a pharmacy— has to be requested in the notes when you book, so it can be fitted into the driver's schedule. It depends on the driver's availability. Waiting time at the stop costs US$ 10 per 15 minutes.

11. Hourly service

A driver at your disposal, by the hour, within the City of Buenos Aires: to see the city, go out for dinner, or be picked up after a concert.

• It starts and ends in the City. We pick you up at an address in the City —not at an airport or a terminal— and the service ends in the City. In between, the route is up to you: if you want to go to Tigre and back, book the hours you need. To end outside the City, email us at info@chetransfer.com.
• No suitcases. The vehicle is chosen by the number of passengers. If you're traveling with luggage, what you need is a transfer.
• From 2 to 8 hours. For longer, email us.
• The price is per hour, not per passenger, and you see it before you confirm. The rules in section 3 apply: surcharges for certain dates or for booking at short notice, and extras such as a child seat.
• Your hours start at the time you booked. If you take a while to come out, that time is part of your hours: there's no free waiting time and no extra waiting.
• If we can't find you: if 20 minutes after the booked time your driver hasn't found you or been able to reach you, they'll leave and the service is closed as a no-show (section 8).
• Stops are part of the service, at no extra charge.
• If you finish early, you pay for the hours you booked.
• If you want to stay longer, ask your driver: if their schedule allows, they'll carry on. Each half hour or part of one costs US$ 15, paid in cash to the driver at the end. For example, you booked from 2 to 5 pm and stay until 5:40: that's two half hours, US$ 30.
• When we pick you up after an event —a concert, a match—, you arrange the meeting point with your driver on WhatsApp: at a stadium, the address alone isn't enough.
• Changing and cancelling work as in sections 5 and 6.

12. If you can't find your driver

1. Check the pickup time in your booking.
2. Keep your phone on and connected.
3. Message and call your driver at the number shown in your booking, and message us too.
4. If there's no answer, keep screenshots of your messages and calls, with the time. If you can, take a photo at the meeting point.
5. If 10 minutes after you reach the meeting point you still haven't heard from your driver, you can take other transport. Those 10 minutes never start before the pickup time.

If your driver let you know they're running late, you'll get an email with how many minutes. You can wait for them, but you don't have to: the 10 minutes in step 5 still apply.

Let us know as soon as you can, ideally within 24 hours, with whatever you have: screenshots, a photo, the receipt for the other transport. If we confirm the driver didn't show up, we'll reimburse what you paid for the other transport, up to the price of your booking, against a receipt. If you're still in Buenos Aires, we'll pay you in cash; if you've already left, by transfer to an account of yours, using a method we agree on with you. Either way, within 10 business days of confirming your claim, and we cover any transfer fees. This doesn't limit any rights you have under the law.

13. Conduct and safety

The driver may refuse to carry out the trip if you show up in a condition or behaving in a way that puts safety at risk. In that case there's no refund.

No smoking in the car.

14. Lost items

If you left something behind, message your driver on the WhatsApp number shown in your booking, or contact us, with the date of your trip and a description. If your driver finds it first, we'll get in touch with you.

We keep items for 3 months; perishables are not kept. If it has to be sent to you outside Buenos Aires, you pay for shipping.

15. Invoices and trip receipts

If you need an invoice, ask your driver for one. If you know in advance, add it to the notes when you book.

If you need a trip receipt —booking code, date, route and total—, write to us and we'll email it to you. It is not an invoice.

16. Reviews

After your trip you'll get a link to rate your driver. If you give 3 stars or fewer, we ask you to tell us why. Your driver reads the rating and the comment, without your name or contact details. Since the rating is linked to the trip, they can tell which trip it's about.

17. Liability

Your transfer is provided by your driver, who is responsible for how it's carried out.

CheTransfer is responsible for its own part:

• receiving your booking and handling it as these terms describe;
• giving your driver the correct details of your trip;
• assigning you a driver who holds a valid driver's license, passenger transport license and insurance, with a vehicle approved by us. If a document expires, the driver stops receiving trips until it's renewed;
• finding you another driver if yours can't make the trip;
• helping you if something goes wrong, before, during or after the trip.

18. Your data

How we use your data is explained in our Privacy Policy.

19. Governing law

These terms are governed by the laws of the Argentine Republic.

20. Contact

Write to us at info@chetransfer.com. If you already have a booking, you can also message us on WhatsApp: the number is on your booking page and in the email we sent you when you booked.